You can see how rule-based chatbots work in the image below. If you want an example, take a look at Facebook Messenger. The platform allows businesses to perform automated customer support by providing buttons with possible inquires and automatically providing answers. Conversational marketing uses the power of real-time communication to help buyers move up the [...]

They are also equipped to handle extra calls during the holiday season. Many retailers prepare for this by hiring more and more workforce or expanding their call center vendor plan. Voice bot can transfer Complex conversations to a live agent without losing the context. Automatic Speech Recognition engine generates a text transcript of the customer’s [...]

The bot currently works with over 300 retailers and their number is steadily growing larger. What’s more, Mona features top 20 best promotions and discounts every day. The San Francisco-based developers have secured almost $5 million in 2 funding rounds from 5 investors. They use their funds to add more functionality to Luka, making it [...]